Help centre

Everything you might ask

Escrow, inspections, VAT, delivery, warranty — answered plainly.

01How do I buy a vehicle?
Pick a car and either make an offer or use Buy it Now. You verify your ID once, sign the sales contract, wire to Buyer Protection, we deliver free across the EU, and you get 48–72 hours to test it before the money is released.
Buying
02What is the difference between an offer and Buy it Now?
An offer is reviewed by our team within 24–48 hours — we may accept, counter or reject. Buy it Now closes instantly at the listed price and reserves the vehicle for you immediately.
Buying
03Can I reserve a vehicle without paying?
Yes. Reserving locks the vehicle while the contract is prepared. No money moves until you have signed and received the invoice.
Buying
04Do I need an account?
Yes, for identity verification, which anti-money-laundering rules require. You verify once — future purchases skip that step.
Buying
05Can I view the car before buying?
You can visit our showroom by appointment, or rely on the DEKRA report plus the 48–72h test drive after delivery.
Buying
06Why do I have to pay upfront?
The bank will not release a repossessed vehicle without payment. Your money is held by independent Buyer Protection — the dealer cannot access it until you accept the car.
Money & escrow
07Who holds my money?
An independent Buyer Protection account, separate from us. Every transfer is documented; the dealer sees the payment but has no access to it.
Money & escrow
08What if I do not like the car?
100% refund, same day, no fee and no questions asked. You simply decline at the end of the test drive.
Money & escrow
09How do I pay?
SEPA bank transfer to the Buyer Protection account shown on your invoice. We never ask for cash, crypto or third-party payment links.
Money & escrow
10What is the DEKRA report?
An independent technical inspection carried out by DEKRA, one of Europe’s largest testing organisations. You receive the full report before you commit.
Inspection & warranty
11What does the 12-month warranty cover?
Engine, transmission and drivetrain, repairable at authorised workshops across the EU. Included in every price, at no extra cost.
Inspection & warranty
12Are machinery and trucks inspected too?
Yes, by specialists appropriate to the category. DEKRA covers road vehicles; construction machinery receives an equivalent technical inspection.
Inspection & warranty
13How long does delivery take?
2–4 working days after the escrow payment clears, anywhere in the EU, free of charge.
Delivery
14Can I collect the vehicle myself?
Yes. Collection from our location is possible by appointment — the same test-drive window still applies.
Delivery
15What happens at handover?
You receive the keys, both registration documents, the service book and the signed handover protocol. Your test-drive window starts at that moment.
Delivery
16Is VAT included in the price?
Yes. Most vehicles are sold under the German margin scheme (§25a UStG), where VAT is included but not stated separately.
Legal & VAT
17Can I buy as a company from another EU country?
Yes. With a valid VAT-ID we invoice under §6a UStG at 0% VAT (intra-community supply). We verify your VAT-ID before issuing the invoice.
Legal & VAT
18Do I have a right of withdrawal?
Consumers buying at a distance have a 14-day statutory right of withdrawal. On top of that, our test-drive acceptance window gives you an immediate, fee-free way out.
Legal & VAT
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